I'd like to speak with someone. How do I get in touch?
Feel free to give us a ring on 07540 946325 if you'd like to speak to someone. Please note that our office opening hours are 9am - 5pm Monday to Friday, excluding bank holidays. You are welcome to leave a voicemail outside of these hours and we will call you back during office hours as soon as we can.

I’ve contacted you via email/the online form, when can I expect a reply?
We will get back to you as soon as we can. Our opening hours are Monday to Friday 9am - 5pm, excluding bank holidays. 

How long will my order take?
As each piece not already in stock is handmade to your requirements, please allow up to 14 days for your item to be dispatched. If an item is in stock it should be dispatched the next working day. We endeavour to get your items to you as quickly as possible, and once your item has been dispatched we will get in touch to let you know that it is on its way.

Can I return/exchange my item?
Please see details relating to our returns policy on our important information page here.

Can I cancel an order?
Please let us know as soon as possible if you would like to cancel your order, as we often start work within 24 hours of the order being placed. Once an item has been dispatched we will not be able to cancel your order.

I have ordered the incorrect sized ring, chain or bangle, can these be altered?
If you’ve ordered something from us and it doesn’t fit, we’re more than happy to see if we can rectify the size here in our workshop. Please email images and further details of the work you'd like done to info@harehurstjewellery.com and we will get back to you as soon as we can with a quote. If an incorrect chain length has been ordered and the chain is unworn, please email us with your order details, including telephone number and the correct chain length required. We will let you know where to return the chain to, and arrange a refund if you're exchanging a shorter chain / additional payment if you're exchanging for a longer chain.

I need an item urgently, what can I do?
We understand that sometimes items are needed urgently! If an item is required urgently, please email info@harehurstjewellery.com before placing your order and we’ll see what we can do to help.

My silver item has begun to tarnish, what can I do?
Silver can be affected by elements such as exposure to water, heat, chlorine, chemicals found in body products/perfumes etc. and different skin types, especially during the summer months. Please follow the care instructions tailored to your item included with your order.

I have another question, how do I contact you?
The best way to contact us is via email info@harehurstjewellery.com and we will come back to you as soon as we can.